Each year, we survey our network to determine if our providers are meeting the access, appointment, and telephone availability standards, as set by the Department of Human Services (DHS) for Jefferson Health Plans EverWell and Jefferson Health Plans CHIP members, and by the Centers for Medicare & Medicaid Services (CMS) for Jefferson Health Plans Medicare Advantage and Jefferson Health Plans Individual and Family Plans members.

Completion of the survey is mandatory for all participating provider groups. You can attest that one survey applies to multiple locations, as long as they are the same provider type and all answers are the same.

For example, a primary care office and an OB/GYN office under the same TIN would need to complete separate surveys, and the requirements for each location are different.