Training and Education
Our provider training and education program ensures our participating providers are informed of our standards and guidelines, educated and trained regarding various topics and are in compliance with federal and state regulations. These resources are available for participating physicians, health care professionals and office staff in a variety of formats to meet your needs.
Sessions are designed to help reduce administrative time, improve member health outcomes, maximize revenue and help you to work with us effectively and efficiently.
Contracted providers must demonstrate that they are knowledgeable and trained on important topics annually. Participation in our quarterly provider orientation and training course satisfies this annual requirement.
The Model of Care (MOC) training is conducted annually to ensure all contracted and non-contracted medical providers and staff receive training on the DSNPs MOC as required by the Centers for Medicare & Medicaid Services (CMS). Completion of the annual MOC training is mandatory for all providers who serve our DSNP members.
All providers must complete a one-time attestation that their location meets the requirements as outlined in the Americans with Disabilities Act.
This yearly requirement ensures providers are meeting the access, appointment, and telephone availability standards, as set by the Department of Human Services (DHS) and the Centers for Medicare & Medicaid Services (CMS).
This educational content outlines provider responsibilities and offers recommendations and resources to ensure our network is equipped to deliver culturally competent care.