November 21, 2025

In observance of Thanksgiving, we will be closed on Thursday, November 27, and Friday, November 28, 2025, except for our Pharmacy Call Center which will have modified hours of operation for Friday.

• Claim Payment Cycle: A normal payment cycle will run as usual with no changes.
• Provider Helpline: Member eligibility/benefits as well as claim status inquiries can be accessed using the provider portal at hpplans.com/provider-portal.
• Pharmacy Call Center: The Call Center will have modified business hours on Friday November 28th from 8 am - 1 pm. All pharmacy calls will be forwarded to an outside service center with 24-hour access to an on-call pharmacist by contacting 1-866-841-7659.
• Claims Reconsideration Call Center: Claims reconsideration requests can be submitted through the provider portal at hpplans.com/provider-portal.
• Utilization Management Call Center: The Center will be closed with on-call services available by calling 1-866-500-4571. Authorization requests can be submitted through the provider portal hpplans.com/provider-portal.
• Enhanced Member Supports Unit: If members call in to the Enhanced Member Supports Unit, they will be prompted to leave a voicemail in which they will receive a return call on the next business day. The Enhanced Member Supports Unit can be reached at 1-866-500-4571 (prompt 2, then prompt 7). 

As always, we thank you for your continuing efforts to improve the health outcomes of our members.