June 25, 2025

In observance of Independence Day, our offices will be closed on Friday, July 4, 2025. We will resume normal business hours on the following business day.

• Claim Payment Cycle – Business as usual for claim payment cycle.
• Provider Helpline - Member eligibility/benefits as well as claim status inquiries can be accessed using the HealthTrio provider portal at hpplans.com/provider-portal.
• Pharmacy Call Center - All pharmacy calls will be forwarded to an outside service center with 24-hour access to an on-call pharmacist by contacting 1-866-841-7659.
• Claims Reconsideration Call Center - Claims reconsideration requests can be submitted through the HealthTrio provider portal at hpplans.com/provider-portal.
• Utilization Management Call Center – On-call services are available at 1-866-500-4571. Authorization requests may be submitted through the HealthTrio provider portal at hpplans.com/provider-portal.
• Enhanced Member Supports Unit Hotline – Members who contact the Enhanced Member Supports Unit will be prompted to leave a voicemail and will receive a return call on the next business day. All messages will be returned on the next business day. The unit may be reached at 1-866-500-4571 (select option 2, then option 7).

As always, we thank you for your continuing efforts to improve the health outcomes of our members.

Thank you for being a valued provider for members in one or more of our health plans: Health Partners Plans Medicaid, Health Partners Plans CHIP, Jefferson Health Plans Medicare Advantage, and/or Jefferson Health Plans Individual and Family Plans.