December 20, 2024

Thank you for being a valued provider for members in one or more of our health plans: Health Partners Plans Medicaid and Health Partners Plans CHIP, Jefferson Health Plans Medicare Advantage, and/or Jefferson Health Plans Individual and Family Plans.

In observance of the holidays, we will have modified hours of operation during the Christmas and New Years weeks.

• Claim Payment Cycle - Claim payment cycle will kick off its normal schedule.
• Provider Helpline - Closed December 25, 2024, and January 1, 2025. Member eligibility/benefits as well as claim status inquiries can be accessed using the HealthTrio provider portal at hpplans.com/providers/provider-portals.
• Pharmacy Call Center - December 24^th, 2024, and December 31st Pharmacy hotline will close at 1pm. Closed on December 25, 2024, and January 1, 2025. All pharmacy calls will be forwarded to an outside service center with 24-hour access to an on-call pharmacist by contacting 1-866-841-7659.
• Claims Reconsideration Call Center - Closed on December 25, 2024, and January 1, 2025. Claims reconsideration requests can be submitted through the HealthTrio provider portal at hpplans.com/providers/provider-portals.

• Utilization Management Call Center - Will be closed December 25, 2024, and January 1, 2025, with on-call coverage only (1-866-500-4571) Authorization requests can be submitted through the HealthTrio provider portal hpplans.com/providers/provider-portals.

• Special Needs Unit (Adult, Pediatric and Baby Partners Care Coordination) - Modified business hours on December 24, 2024, and December 31, 2024, from 8:00 am – 3:00pm.  Closed on December 25, 2024, and January 1, 2025. Calls after hours will be directed to our voice mail and will be returned as soon as possible on the next business day. 

As always, we thank you for your continuing efforts to improve the health outcomes of our members and wish you a happy holiday.