January 28, 2025

In August 2024, we shared that we will be moving to a new platform, MHK, for prior authorization submissions. The original target date of December 1st, 2024 had been delayed, with a new target go live in March 2025.

As a reminder, the MHK platform will be accessible through the HealthTrio provider portal via a single sign on. There will be no change to the process for submitting requests through the EviCore portal.

Training materials, including both live and self-led learning courses, will be available as we move closer to our go live date. Please continue to check our Webinars page for announcements on upcoming trainings. In general, training videos and other resources on how to request access and how to navigate the HealthTrio provider portal are available at our Provider Portal page.

If you have any questions, please call the Provider Services Helpline at 1-888-991-9023 (Monday - Friday, 9 a.m. to 5:30 p.m.).