March 17, 2025

As previously communicated, we are transitioning to the new MHK platform for prior authorization submissions, with the go-live date set for April 22, 2025.

We are hosting a series of live webinar trainings on Thursday, March 27, 2025, at 12:00p.m., Tuesday, April 1, 2025, at 12:00 p.m., and Wednesday, April 9, 2025, at 3:00 p.m.

Submission of authorization requests is a core function of MHK and can be used to submit inpatient admission, outpatient services (including DME), transportation, and home care requests. You will have direct access to view all your authorizations to check on the decision of those requests.

Effective April 22, 2025, fax submissions will no longer be accepted. All authorizations must be submitted through the portal.

As a reminder, the MHK platform will be accessible through the HealthTrio portal.  There will be no change to the process for submitting requests through the EviCore portal.

To register for one of the upcoming webinars, visit HealthPartnersPlans.com/webinars and click “Registration.” You will receive an email that confirms your registration and gives you the option to add the webinar to your calendar.

If you have any questions about this transition, please contact the Provider Services Helpline at 1-888-991-9023 (Monday to Friday, 9 a.m. – 5:30 p.m.).

We hope that you will join us in our excitement about this upcoming change. 

Thank you for being a valued provider for members in one or more of our health plans: Health Partners Plans Medicaid, Health Partners Plans CHIP, Jefferson Health Plans Medicare Advantage, and/or Jefferson Health Plans Individual and Family Plans.