June 30, 2025

As part of our ongoing commitment to accuracy and efficiency of claim payments, and our concerns over an increased volume of billing errors, effective September 1, 2025, all Electronic Visit Verification (EVV) claims billed by Home Health/Shift Care providers for Health Partners Plans Medicaid members must be billed through HHAeXchange.

EVV claims directly submitted to Health Partners Plans Medicaid will be rejected, which will cause delays in claims processing and payments. As a reminder, we partnered with HHAeXchange in 2021 to provide a free EVV and billing tool for member placement, scheduling, authorization management, communication, and EVV compliance for home health aide services.

Visit www.hhaexchange.com to submit claims and for additional resources. If you have any questions, please contact the Provider Services Helpline at at 1-888-991-9023 (Monday - Friday, 9 a.m. to 5:30 p.m.).