May 21, 2024

Jefferson Health Plans is focusing on improving patient satisfaction scores and elevating patients’ experience with their health plan and their providers.

Jefferson Health Plans is committed to partnering with our network providers to elevate patient satisfaction and improve the in-office experience. This guidebook will cover multiple facets of patient experience, including:

• Consumer Assessment of Healthcare Providers and Systems (CAHPS)
• Health Outcomes Survey (HOS)
• Best practices and tips to optimize the patient experience

The resource guide can be found here on our website. If you have any questions about this resource and its contents, please contact our Provider Services Helpline at 1-888-991-9023, (Monday – Friday, 9 a.m. – 5:30 p.m.).