For Members
Member Benefits and Tools
Jefferson Health Plans members can find benefits information and tools on our member portal.
If you need additional information, here are our main support links
Make a Payment
It’s easy to set up recurring payments
Plan Details
Understand the benefits offered by your health plan
Member Resources
Access your plan documents and more
Medicaid Redetermination
Recently lost coverage? You may be able to enroll in an Individual & Family Plan
Appeals
File an appeal or grievance
Health and Wellness
Take the Health Survey and start improving your health
Access the latest issue of our Care Connection member newsletter to get exclusive health tips and the latest updates from Jefferson Health Plans.
Commonly Asked Questions
I’m having issues logging into the portal. What do I do?
If you’re having issues with our member portal, please call Member Relations at 1-833-422-4690 (TTY 1-877-454-8477).
Where can I find more information about my plan’s benefits?
To learn more about benefits offered by Jefferson Health Plans, log into the member portal. You can also find helpful information and plan documents in the the Member Resources section.
Where can I find a new doctor or specialist?
The easiest way to find a doctor is to use our online provider search tool to find a list of in-network providers.
What if I don’t know my member ID?
Your member ID, metal level, and other information about your plan can be found on your Jefferson Health Plans ID card. You will receive your card before your coverage begins. Carry your card wherever you go. It’s proof that you have health insurance with us. To access your digital ID card, log into the member portal.