For Members
Member Benefits and Tools

Commonly used tools and resources

At the bottom, you can also access more information in the portal

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If you need additional information, here are our main support links

Make a Payment

It’s easy to set up recurring payments

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Member Resources

Access your plan documents and more

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Denied coverage?

Learn how to file an appeal or grievance

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Health Survey

Complete your survey today!

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Commonly Asked Questions

If you’re having issues with our member portal, please call Member Relations at 1-833-422-4690 (TTY 1-877-454-8477).

To learn more about benefits offered by Jefferson Health Plans, log into the member portal. You can also find helpful information and plan documents in the Member Resources section.

The easiest way to find a doctor is to use our online provider search tool to find a list of in-network providers.

Your member ID, metal level, and other information about your plan can be found on your Jefferson Health Plans ID card. You will receive your card before your coverage begins. Carry your card wherever you go. It’s proof that you have health insurance with us. To access your digital ID card, log into the member portal.

If you’re not sure what plan you have, log into the member portal.

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