Culturally Competent Providers:

• Understand their own beliefs and biases, explicit and implicit
• Integrate these factors into their day-to-day provision of care
• Often developed in stages by building upon previous knowledge and experience
• Provide the highest quality of care to every patient, regardless of race, ethnicity, cultural background, English proficiency or literacy.

Participating providers are required, by law, to provide translation and interpreter services (including American sign language services) at their practice location, at the providers cost. If you need assistance, our helpline can assist providers in locating services for members who need a qualified interpreter present at an appointment or telephonically. Please contact our Provider Services Helpline at 1-888-991-9023.

Click here to view our NEW Cultural Competency webpage

Member Rights

Members have the right to receive services in a culturally and linguistically appropriate manner which includes consideration for members with limited knowledge of English, limited reading, vision, hearing skills, and those with diverse cultural and ethnic backgrounds.

Americans With Disabilities Act

As per Section 504 of the Rehabilitation Act of 1973, we require practitioners to abide by ADA requirements. These include:

• Handicapped parking spaces and restrooms
• Access ramps where applicable

If a practitioner’s site does not meet ADA standards, alternatives include:

• Home visits
• Access at another site that meets ADA requirements
• Bathroom facilities elsewhere in the building or portable bathroom facilities

We require providers to attest that their practice locations meet the above standards. Visit our ADA Compliance Attestation page to complete your attestation today.

Non-Discrimination Policy:

We recognize the diversity of our members and offer services that are sensitive to these differences. Members enrolled in our plan(s) have the right to receive and expect courteous, quality care regardless of race, color, creed, sex, religion, age, national or ethnic origin, ancestry, marital status, sexual preference, gender identity and expression, genetic information, physical or mental illness, disability, veteran status, source of payment, visual or hearing limitations, or the ability to speak English.

Our non-discrimination policy includes protection for members of the LGBTQ+ community. As a provider, your responsibilities for LGBTQ+ patients include:

• Treating all patients with dignity; respect their identities
• Breaking the cycle of discrimination that creates barriers for LGBTQ+ communities to access healthcare
• Adopting best practices that are inclusive of and welcoming to LGBTQ+ communities
• Providing complete, unbiased, person-centered care that results in risk reduction