Grievances and Appeals
How to Contact
Verbal Appeal or Grievance
October 1 – March 31, we’re available 8 a.m. – 8 p.m. seven days a week (closed on Thanksgiving and Christmas).
April 1 – September 30, we’re available 8 a.m. – 8 p.m. Monday through Friday
Written Appeal or Grievance
Attn: Complaints, Grievances & Appeals Unit
Jefferson Health Plans
901 Market Street, Suite 500
Philadelphia, PA 19107
Grievances and appeals can also be faxed to 215-991-4105. If you would like to file an Expedited Grievance or Appeal and it is outside of normal Member Relations hours of operation, please fax your expedited request to 215-991-4105.